Frequently Asked Questions
Find answers to common questions about our services, scheduling, and how to get started with Gringo Pools.
Our Services
Q: What does your weekly pool cleaning service include?
A: Our weekly cleaning service covers pool brushing, vacuuming, chemical balancing, and equipment checks. We take care of every detail to keep your pool clean, safe, and swim-ready.
Q: Do you provide all necessary chemicals?
A: Yes, we supply all the chemicals needed for each service. Our technicians ensure your pool’s water is balanced for optimal health and safety.
Q: Are your technicians certified?
A: Absolutely! All our technicians are certified and trained in the latest pool care techniques, ensuring quality service with each visit.
Scheduling and Policies
Q: How do you determine my weekly cleaning schedule?
A: We work around your schedule to find a regular, convenient time for weekly maintenance, making pool care seamless and unobtrusive.
Q: Do you serve areas outside of Katy, Texas?
A: We proudly serve Katy and nearby areas. As a local company, we understand the unique pool care needs specific to our community.
Q: What happens if there’s bad weather on my service day?
A: If weather conditions prevent us from completing your service, we’ll reschedule for the earliest possible day to keep your pool in top shape.
Q: Do you offer one-time or occasional cleanings?
A: While we specialize in weekly maintenance, we also offer one-time cleanings and custom services as needed. Contact us to discuss your requirements.
Getting Started & Satisfaction
Q: How does your pricing work?
A: Our pricing is transparent, with no hidden fees. We’ll provide a detailed, upfront quote so you know exactly what to expect.
Q: What if I’m not satisfied with the service?
A: We stand by our work and prioritize your satisfaction. If there’s ever an issue, let us know, and we’ll address it promptly to make it right.
Q: How can I get started with Gringo Pools?
A: Just fill out the contact form on our website, and we’ll reach out to schedule your first service and answer any questions you have.
